Data collection and analytics in the customer service industry are significant for any organization that seeks to thrive and maintain its relevance in the modern world. While there are numerous ways through which companies can collate their data and reach out to their clientele, the use of software tailored for this purpose has proven to surpass the expectations of any entity in the modern world. The best way to incorporate customer data analytics into your organization’s portfolio is to embrace Customer Management Relations (CRM) software.
Of the numerous CRM software providers in the country, and really, across the globe, Salesforce has stood out. The company provides various services which ensure that any organization requiring CRM facilities can enjoy these facilities readily. However, not many organizations understand the scope of services that Salesforce provides. Specifically, 43% of CRM software users use less than half of the features the software they own has to offer. For this reason, it is essential to have consulting companies that will break down all these mundane features in a way that makes sense to any customer in the market. Here are the top Salesforce Consulting companies in the USA.
1. iTechArt Group
It is probably one of the top Salesforce consulting companies in the USA. The company has vast experience in the market for over ten years. They provide solutions to ensure that they meet all customers’ needs. With over 3,500 engineers, the company can ensure that all your needs with your software are met and addressed.
The company boasts of an elevated customer experience in providing customer-centric solutions and ensuring an increased return on investment on any Salesforce package purchased. TechArt majors in Salesforce consulting and implementation, managed and automated services, and AppExchange app development. They charge an hourly rate of $50 to $90, depending on the type of services sought.
Founded in 2015 and headquartered in Phoenix, Arizona, Girikon provides superior quality IT services to all its clients. The company has a wide range of services based on the experience of all their consultants in the field of Salesforce consultation. As such, the company can leverage its skills and in-depth knowledge to provide the recommendations and suggestions that ensure you enjoy the full range of services in the Salesforce packages you have.
The company charges an hourly rate of $25 to $49 depending on the range of services you will need from them. However, they only accept a minimum project size of $5,000. Other than the ordinary consulting services they offer, the company provides Salesforce CPQ services, Salesforce Support and Mulesoft Integration in case you require it.
3. Hyperlink InfoSystem
Hyperlink InfoSystem was founded in 2011 and majors in app development services. However, they have since pivoted into Salesforce consultancy based on their ten years of experience providing customers with superior mobile applications to meet their specific needs. While the company is headquartered in India, they provide services across the globe, thus ensuring its customers get the best services regardless of their location.
Notably, Salesforce has listed the company as one of its official partners in consultancy in the CRM sector. Thus, you can rest assured that Salesforce has vetted all the services the company offers. The company provides widescale planning and design services, including analyzing CRM data. These solutions will likely benefit your business insofar as far as client consultancy and CRM services are concerned.
Plative has developed a strong niche in cloud-based services for their clients. Thus, they provide a high range of services that ensure low downtime with services hosted in the cloud. The company has partnered with various experts in cloud services such as Heroku, Amazon Web Services, and Oracle NetSuite.
While the company has a high hourly charge ($200 to $300), its services are top-notch and are worth every penny you will play. They are skilled in cloud-managed services, optimization, integration of existing packages, and app development for their clients who could want some customized features.
5. Alliance Tek
Alliance Tek has been in the industry for over 15 years. They have comprehensive experience in providing IT solutions that can enumerate how best to exploit your Salesforce package and avoid paying for options you do not use regularly. The company offers web development facilities, app support and maintenance, migration for legacy systems, cloud management and support, and Salesforce general consultation.
Their charges are moderate and range from $25 to $45. However, they only handle large projects at $25,000. Therefore, you must have a large project to enlist their services. Otherwise, they are one of the best service providers in the market.
Getting good services in the Salesforce consultancy business is quite rare. Since the industry is profitable, you may find companies masquerading as professionals only to be disappointed in the long run. Working with the companies enumerated above will help you avoid any disappointments. Ensure that you evaluate all the options above to make sure that you get the opportunity that works best for you.